Lost and Found Rules

Starting from October 2026, the new TPL regulations regarding the management, custody, and return of lost items will come into force.

Where to collect lost items

Lost items can be claimed exclusively at the Sales and Information Office at the Lugano Centro Terminal Shelter.

Custody periods

Custody periods vary depending on the type of item:

• Non-valuable items (estimated value under CHF 100.–): kept for a maximum of 60 days.
• Valuable items (estimated value over CHF 100.–), keys, and other goods: kept for a maximum of 6 months.

Once the specified custody period has elapsed without the item being claimed, it will be disposed of.

Documents and cards

Identity documents and bank, credit, or other types of cards whose owner cannot be identified or traced will be handed over directly to the Lugano City Police.

Return fee

For the return of a lost item, a fee of CHF 10.– is required to cover administrative costs.
The fee does not apply to the return of public transport passes, such as the GA travelcard (AG) and the Half Fare Travelcard.